Effective July 21, 2026
Before personalized research begins
A customer may cancel and receive a full refund if PursuitScope has not begun personalized onboarding analysis, source configuration, opportunity research, or preparation of a company-specific deliverable.
After personalized work begins
Once onboarding is complete and company-specific research has started, payments are non-refundable because the service is customized to the customer’s capabilities, market, and pursuit criteria.
If PursuitScope cannot deliver
If PursuitScope cancels the engagement or cannot deliver the agreed service, the customer will receive a full refund or a proportional refund for the undelivered portion, depending on the work already completed and delivered.
Duplicate or incorrect charges
Duplicate payments and confirmed billing errors will be refunded to the original payment method. Payment-processing timelines are controlled by Square and the customer’s financial institution.
How to request a cancellation or refund
Email rob@pursuitscope.com with the customer name, company, purchase date, service purchased, and reason for the request. Do not email card or bank-account information.